H&H OPS / REAL INTERNAL SOFTWARE
Software built to help run a real business.
H&H Ops is the software we built to help run Hearts & Hands Restoration, a real painting and restoration business.
Why Jon built it
Too much of the operation was spread across separate messages, calendars, documents, photos, estimates, job information, follow-up tasks and administrative processes.
Jon wanted one place to see what was happening, what needed to happen next and who was responsible — with the workflow connected rather than dependent on disconnected tools and manual follow-up.
What it handles
Leads and follow-up
Lead intake and pipeline, website lead integration, duplicate-lead prevention and lead follow-up.
Estimates and job planning
Estimate workflows, templates for multiple job types, Google Drive estimate-document workflows, job calendar/list, job records and scheduling.
Crews and time
Crew/employee workflows, time tracking, segmented time entries and timesheet review/approvals.
Job information and documentation
Materials tracking, grouped job-photo capture, owner-only notes, SOP/playbook workflows and issue/proof records.
Contracts, billing and completion
Contracts, invoices, refunds, deposit/payment-clearance gating and review-request workflows.
Owner controls
Owner notifications and administrative controls. An internal AI assistant, Pal, supports the system.
Follow a job through the system
These stages describe the implemented operating workflow, from the first request through completion and follow-up.
01 / Lead
Capture the request, prevent duplicate leads and keep follow-up visible.
02 / Estimate
Work from the appropriate estimate template and connected Google Drive document workflow.
03 / Schedule / job
Connect the job record to the job list and calendar.
04 / Crew / time
Track crew work, segmented time entries and timesheet review.
05 / Photos / documentation / materials
Keep job photos, materials and supporting records with the work.
06 / Invoice / completion
Carry the job into contracts, billing and payment-clearance controls.
07 / Review / follow-up
Keep review requests and follow-up as part of the operating workflow.
H&H Ops — real SOP playbooks and service templates. Select image to enlarge.
Lead pipeline — an existing test inquiry with ownership, estimate state and next follow-up status. Select image to enlarge.
What this demonstrates
PriceWright can take a messy, real-world operating workflow and turn it into business software that puts records, responsibilities and next steps in one place.
H&H Ops is real internal software for Jon’s own business. It is not an outside-client case study or a standalone public product.